ZestBox (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use the ZestBox mobile application, website, and related services.

By accessing or using ZestBox, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Mobile number
• Email address
• Delivery address
• Account login details

b) Order & Transaction Information

• Order details
• Delivery preferences and time slots
• Payment status (we do not store card or UPI details)

c) Technical & Usage Data

• Device information
• App usage activity
• IP address
• Log files and crash reports

d) Feedback & Communication

• Ratings and reviews
• Feedback messages
• Customer support interactions

2. How We Use Your Information

Your information is used to:

• Process and deliver your orders
• Schedule and manage delivery slots
• Communicate order updates and support responses
• Improve product quality, app experience, and services
• Send important notifications and service-related updates
• Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

3. Payment Information

All payments are processed through secure third-party payment gateways.

ZestBox does not store your debit card, credit card, UPI, or banking information.

4. Data Sharing & Disclosure

We may share limited information only when necessary with:

• Delivery partners (for order fulfillment)
• Technology and service providers (hosting, analytics, notifications)
• Legal authorities, if required by law

All such parties are obligated to maintain confidentiality and data security.

5. Data Security

We implement industry-standard security measures to protect your data, including:

• Secure servers
• Encrypted communication
• Restricted access controls

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies & Tracking Technologies

ZestBox may use cookies or similar technologies to:

• Improve app and website performance
• Understand user behavior
• Enhance user experience

You may manage cookie preferences through your device or browser settings.

7. Your Rights & Choices

You have the right to:

• Access your personal data
• Update or correct your information
• Request deletion of your account (subject to legal requirements)

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your information only as long as:

• Necessary to provide our services
• Required for legal, accounting, or compliance purpose.

9. Children’s Privacy

ZestBox services are not intended for children under 18 years of age.

We do not knowingly collect personal information from minors.

10. Changes to This Policy

ZestBox may update this Privacy Policy from time to time.

Any changes will be reflected on this page with a revised “Last Updated” date.

We encourage users to review this policy periodically.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

📧 Email: Zestbox.in@gmail.com

📍 Business Name: ZestBox