ZestBox – Refund & Cancellation Policy

1. Order Cancellation

Before Dispatch:

• You can cancel your order any time before the order is dispatched for delivery.
• Cancellation can be requested via:
  
• In-app cancellation button (if available

After Dispatch:

• Orders cannot be cancelled once dispatched or en route.
• This is because products are perishable and constantly in transit once shipped.

2. Refunds

Refund Eligibility

You are eligible for a refund if:

• Your order is cancelled before dispatch
• The product is delivered but is damaged, spoiled, or incorrect
• The product is found unsatisfactory due to quality issues

Refund Method

Refunds will be processed using the original payment method:

• Wallet/Credit (in-app)
• Bank card
• UPI
• Other payment method used

Timeframe

• Refunds will be initiated within 3–5 business days
• Payment provider timelines may vary, but we will keep you updated.

3. Replacement Policy

Wrong/Defective Products

If the delivered item is:

• Damaged
• Incorrect
• Spoiled

👉 We will arrange a free replacement on the same day if possible, or offer a refund.

How to Request

Share:

• A photo of the product
• Order ID
• Description of issue

via:

• App support
• WhatsApp support
• Email support

4. Perishable Goods Policy

Due to the nature of fresh produce:

• Items are inspected before packing.
• No refunds will be issued for consumer preference (e.g. taste, minor bruises).
• Refunds are only for quality / delivery issues.

This ensures fairness for both customers and farmers.

5. Timing & Communication

• If we are unable to refund immediately, we will explain the reason.
• You will receive notifications for:
  
• Successful cancellation
• Refund processing
• Refund completion

6. Customer Contact Info

For cancellations, replacements, or refunds:

📱 HELP CENTER: Raise Ticket

📧 Email: Zestbox.in@gmail.com

📍 Order ID/Invoice should always be included in communication.